### GENERAL TERMS AND CONDITIONS FOR ONLINE SALES (B2C)
**Article 1: Definitions**
1. “The Mantifang” is referred to as the seller in these general terms and conditions.
2. The counterparty of the seller is referred to as the buyer.
3. The parties are the seller and the buyer together.
4. The agreement refers to the purchase agreement between the parties.
**Article 2: Applicability of General Terms and Conditions**
1. These terms and conditions apply to all offers, quotations, agreements, and deliveries of services or goods by or on behalf of the seller.
2. Deviations from these terms and conditions are only valid if expressly and in writing agreed upon by the parties.
**Article 3: Payment**
1. The full purchase price must always be paid immediately in the store. In some cases, a deposit may be required for reservations. In such cases, the buyer will receive proof of the reservation and the prepayment.
2. If the buyer does not pay on time, they are in default. If the buyer remains in default, the seller is entitled to suspend obligations until the buyer fulfills their payment obligation.
3. If the buyer remains in default, the seller will proceed with collection. The costs related to this collection are borne by the buyer. These collection costs are calculated based on the Decree on Compensation for Extrajudicial Collection Costs.
4. In the event of liquidation, bankruptcy, attachment, or suspension of payments on the part of the buyer, the seller’s claims against the buyer are immediately due and payable.
5. If the buyer refuses to cooperate in the execution of the order by the seller, they are still obliged to pay the agreed price to the seller.
**Article 4: Offers, Quotations, and Price**
1. Offers are without obligation unless the offer specifies a period for acceptance. If the offer is not accepted within that period, the offer lapses.
2. Delivery times in quotations are indicative and do not entitle the buyer to dissolution or compensation if exceeded, unless the parties have expressly agreed otherwise in writing.
3. Offers and quotations do not automatically apply to repeat orders. The parties must expressly and in writing agree upon this.
4. The price stated in offers, quotations, and invoices includes the purchase price, including VAT and any other government levies.
**Article 5: Right of Withdrawal**
1. The consumer has the right to dissolve the agreement without giving any reason within a specified number of days after receipt of the order (right of withdrawal). The period begins from the moment the entire order has been received by the consumer.
2. There is no right of withdrawal if the products are made according to the consumer’s specifications or are perishable.
3. The consumer can use a withdrawal form from the seller. The seller is obliged to provide this immediately upon request by the buyer.
4. During the cooling-off period, the consumer will handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they use their right of withdrawal, they will return the product with all supplied accessories and, if reasonably possible, in the original shipping packaging to the seller, following the reasonable and clear instructions provided by the seller.
**Article 6: Modification of the Agreement**
1. If, during the execution of the agreement, it becomes necessary for a proper execution of the assignment to amend or supplement the work to be performed, the parties will timely and mutually agree to amend the agreement accordingly.
2. If the parties agree that the agreement will be amended or supplemented, the time of completion of the execution may be affected. The seller will inform the buyer of this as soon as possible.
3. If the amendment or supplementation of the agreement has financial and/or qualitative consequences, the seller will inform the buyer of this in advance in writing.
4. If the parties have agreed on a fixed price, the seller will indicate the extent to which the amendment or supplementation of the agreement will result in exceeding this price.
5. Contrary to the provisions of paragraph 3 of this article, the seller cannot charge additional costs if the amendment or supplementation results from circumstances attributable to the seller.
**Article 7: Delivery and Transfer of Risk**
1. As soon as the purchased item has been received by the buyer, the risk passes from the seller to the buyer.
**Article 8: Inspection and Complaints**
1. The buyer is obliged to inspect the delivered goods at the time of (delivery) but, in any case, within the shortest possible time. The buyer must investigate whether the quality and quantity of the delivered goods correspond with what the parties have agreed upon, or at least whether the quality and quantity meet the requirements that are customary in normal (commercial) transactions.
2. Complaints concerning damages, shortages, or loss of delivered goods must be submitted in writing to the seller within 10 working days from the delivery date.
3. If the complaint is justified within the specified period, the seller has the right to either repair, replace, or cancel the delivery and send the buyer a credit note for that part of the purchase price.
4. Minor deviations and/or deviations customary in the industry and differences in quality, quantity, size, or finish cannot be invoked against the seller.
5. Complaints relating to a particular product do not affect other products or parts of the same agreement.
6. After the goods have been processed by the buyer, no complaints will be accepted.
**Article 9: Samples and Models**
1. If a sample or model has been shown or provided to the buyer, it is presumed to have been provided as an indication only, without the item to be delivered necessarily matching it. This is different if the parties have expressly agreed that the item to be delivered will correspond with it.
2. In agreements concerning a property, the mention of the area or other dimensions and designations is also presumed to be intended as an indication only, without the item to be delivered necessarily matching it.
**Article 10: Delivery**
1. Delivery is made ‘ex works/store/warehouse.’ This means that all costs are for the buyer.
2. The buyer is obliged to accept the goods at the time the seller delivers them or has them delivered, or at the time the goods are made available to them according to the agreement.
3. If the buyer refuses to accept the goods or is negligent in providing information or instructions necessary for the delivery, the seller is entitled to store the goods at the buyer’s expense and risk.
4. If the goods are delivered, the seller is entitled to charge any delivery costs.
5. If the seller requires information from the buyer for the execution of the agreement, the delivery period begins after the buyer has provided this information to the seller.
6. A delivery period specified by the seller is indicative. It is never a strict deadline. If the delivery period is exceeded, the buyer must give the seller written notice of default.
7. The seller is entitled to deliver the goods in parts unless the parties have agreed otherwise in writing or the partial delivery has no independent value. In case of partial delivery, the seller is entitled to invoice these parts separately.
**Article 11: Force Majeure**
1. If the seller is unable to fulfill, fulfill in time, or properly fulfill their obligations under the agreement due to force majeure, they are not liable for damages suffered by the buyer.
2. In any case, parties understand force majeure to mean any circumstance with which the seller could not reasonably have taken into account at the time of entering into the agreement and as a result of which the normal execution of the agreement cannot reasonably be expected by the buyer, such as illness, war or war threat, civil war and riot, molest, sabotage, terrorism, energy failure, flooding, earthquake, fire, occupation of business premises, strikes, worker exclusion, changed government measures, transport difficulties, and other disruptions in the seller’s business.
3. Furthermore, the parties understand force majeure to mean the situation that suppliers on which the seller depends for the execution of the agreement do not fulfill their contractual obligations towards the seller unless the seller can be blamed for this.
4. If a situation as referred to above occurs as a result of which the seller cannot fulfill their obligations towards the buyer, those obligations will be suspended as long as the seller cannot fulfill their obligations. If the situation referred to in the previous sentence has lasted for 30 calendar days, the parties have the right to dissolve the agreement in writing, wholly or partly.
5. In the event that the force majeure lasts longer than three months, the buyer has the right to dissolve the agreement with immediate effect. Dissolution can only take place by registered letter.
**Article 12: Transfer of Rights**
1. Rights of a party under this agreement cannot be transferred without the prior written consent of the other party. This provision applies as a clause with property law effect as referred to in Article 3:83(2) of the Dutch Civil Code.
**Article 13: Retention of Title and Right of Retention**
1. Goods present at the seller’s premises and goods delivered and parts supplied remain the property of the seller until the buyer has paid the entire agreed price. Until that time, the seller can invoke their retention of title and take back the goods.
2. If the agreed advance payments are not paid or not paid on time, the seller has the right to suspend the work until the agreed part has been paid. There is then a default on the part of the buyer. A delayed delivery cannot be attributed to the seller in this case.
3. The seller is not authorized to pledge or encumber in any other way the goods subject to retention of title.
4. The seller undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion, and water damage, as well as against theft, and to make the policy available for inspection on first request.
5. If the goods have not yet been delivered, but the agreed advance payment or price has not been paid
Temporary pause on koi exports — healing park in development
International koi exports are currently on hold. Meanwhile, we are laying the foundations for a nature-driven healing park in Goyang that blends koi culture, art, and quiet craftsmanship. For updates or collaboration, feel free to get in touch.
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